Soft skills for engineers & IT support technicians

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• It is important to be flexible in your scheduling to accommodate the service needs of customers and IT personnel from other companies.
• The Service Desk role is the immediate customer contact point, a member of the team working across multiple client platforms and managing customer incidents and requests by phone and email.
• There are also in-house support jobs with banks, retail companies, educational institutions and central and local government.
• You also perform technical maintenance services for customers or internal staff.
• This position is part of our clients Corporate and Shared Services global teams.

They may assist customers via phone, computer, or in some cases, in person. Helpdesk technicians provide tech support services, usually from a distance via phone or an online chat tool. By asking the customer targeted questions and using remote troubleshooting tools, they identify the problem and perform fixes or suggest recommended actions.

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Any knowledge of MS Office applications along with previous IT service desk / support experience, would be advantageous but is by no means essential – training will be provided. What is important is an eagerness to learn and develop, alongside a real desire to provide an amazing experience to our colleagues. Hybrid position working 2 days per week in office based in Handforth, after initial training period.

Oversee implementation of desktop configuration management at the help desk level. Although GCSEs aren’t essential, it’s a good idea to obtain good to high grades in a range of subjects to demonstrate help desk engineer a basic education. Then you could consider taking A levels or other equivalent qualifications at college or 6th form. Alternatively, there are sometimes informatics apprenticeships in the NHS.

what is a service desk analyst

If you are a service desk analyst at a lower tier, you are more likely to work earlier or later and during weekends. The compensation package of a service desk analyst is determined by the company size, job location, education and experience. Higher salaries are often tied to better credentials and experience levels. When you have worked as a service desk analyst for many years, it is easier to negotiate higher pay. Where you live also impacts the amount you make in the role. Large cities offer higher salaries due to higher demand and cost of living. IT companies in London, for instance, pay more to reflect the cost of living.

Communication is vital for a Service Desk Technician as they must interact with technical and non-technical individuals. This service desk course will help you to learn all of these skills which will give you the confidence to become a professional IT Support Technician.

IT Support

You will also be required to be constantly learning and improving your skills. You will be encouraged to develop your career while working in the NHS. With further education and training, you could progress to senior roles such as a service desk team lead or service desk manager.